Sales and Service Excellence

Establish Win-Win Customer Relationship with Consultative Selling
Understand the real needs of your customers and present your product and service in terms of the value it creates for them. Build lasting and trustful relationship with your customers.

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Consultative Selling for Professional Services

Master consultative selling skills that can help you develop your business comfortably and sustainably.

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Effective Selling to Corporate Customers
Explore selling opportunities by identifying customers’ needs and concerns. Learn practical skills to present the product, diagnose customer objections and close the sales effectively.

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Effective Selling to Individual Customers
Use questioning techniques to explore and develop customer needs. Personalize product benefits to the customer and close the deal in an effective manner.

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Winning Formula in Sales Negotiation
Understand the winning steps in negotiation. Apply skills and techniques of making offers and counter offers in order to reach the most desirable business outcomes.

 

High Impact Sales Presentation
Prepare a well-structured sales presentation. Present your products and services to a group of customers and handle Q&A confidently.

 

Maximizing Sales Results with Effective Telephone Selling

Arouse customer interest in your products and services. Handle objections and maximize sales results business through consultative closing.

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Advanced Sales Techniques for Experienced Sales Staff
Fine-tune important sales techniques. Share best practices in champion prospecting, consultative probing, persuasive sales presentation, managing objection, strategic closing, etc.

 

Achieving Best Team Results with Sales Leadership
Acquire leadership competence to match individual capabilities in achieving best results. Develop an on-going interactive process to boost individual and team performance.

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Essential Customer Service for New Service Staff
Understand the important elements of customer service and project a positive service attitude. Acquire the necessary communication and interaction skills to deal with customer emotions.

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Enhancing Service Excellence for Experienced Service Staff
Act as customers’ consultants by verifying their needs and concerns before offering recommendations. 

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Building Professional Service Team with Service Leadership
Develop standards to assure service performance. Set service goals and develop action plans. Improve subordinates’ service performance with effective feedback.

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Creating Real Customer Loyalty with Personalized Service
Design and create an experience that gets customers to return again and again. Personalize customer experience with Moments of Magic and build customer loyalty.

 

Building Rapport with Different Types of Customers
Understand own type of personality and uncover blind spots. Master ways to build rapport with different types of customers effectively using suitable strategies.

 

Handling Difficult Customers Effectively
Master mindset and skillset for handling various types of difficult customers. Turn crises into opportunities by demonstrating outstanding service skills.

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Managing Customer Complaints Effectively
Learn how to successfully manage and meet uprising customer expectations. Effectively deal with customer complaints in various context.

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Professional Telephone Skills for Effective Communication
Master professional skills in handling phone calls with a step-by-step approach. Manage difficult callers in a tactful and effective manner.

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Driving Service Innovation with Design Thinking
Use Customer Journey Map to identify existing pain points and possible moments of delights in the customer experience journey. Collectively brainstorm ways to improve customer experience.

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Projecting Brand DNA in Service Touchpoints
Provide professional service to customers based on the brand DNA and unique service flow. Demonstrate service behaviours according to the company’s brand DNA.